You have up to twenty(20 days after receiving your purchase to take advantage of our return policy. If twenty (20) days have passed since you received your package, we cannot offer you a refund or exchange.
To make a return/exchange on site at our workshop:Write to firstname.lastname@example.org and give us some details about your request.
A return/exchange BY MAIL/ simple and easy: click here
Your satisfaction is paramount to us and for this reason, if you are unhappy with an item, we offer an exchange.
To be eligible for an exchange, your item must be unworn and in the same condition that you received it.
In the event that your product is discontinued and we cannot exchange it, we will offer you a promo/credit code of the same value, usable for a purchase of your choice on our online store.
To be eligible for a refund, your item must be defective or discontinued. Learn about our conditions, because our products are printed by hand and each piece is unique; an item will not be considered defective if the print differs slightly from that shown in our photos.
Certain types of goods are exempt from return.
Items not included:
- Cloth masks
- Any item that is not in its original condition
- Item that has been washed or worn
- Item returned more than 7 days after delivery
- Sale item
Note that shipping charges are non-refundable.
Procedure : to make your easy return: click here
Once your return request has been received and analyzed, we will send you an email with the information and the return slip to print.
Please note: Items returned to our offices without prior email approval will not be processed.
If you have any questions regarding an exchange or refund being processed, please contact us at: 819 758-6565 ext. 305.
To return your product, you must mail it to 757 boul. Pierre-Roux East local 101, Victoriaville QC G6T1S7, Canada.
If your item is confirmed to be faulty, we will refund the cost of delivery and return. Simplified exchanges / returns: click here
The time it takes for the exchanged product to reach you may vary depending on where you live.